Umbraco Support and Maintenance.

Umbraco support and maintenance, on a retainer that names its numbers

An Umbraco site does not stay healthy on its own. Security patches land, dependencies drift, editors need small changes, and one day the version you are on runs out of support. A retainer means someone is already responsible for all of that before it becomes urgent, and with me that someone is a named person, not a ticket queue.

The three tiers

Essentials is 1 day of my time a month at £500. Patching, monitoring and small fixes for a site that mostly ticks along.

Growth is 2 days at £950. Room for steady improvements alongside the maintenance: new blocks, template tweaks, integration upkeep.

Partner is 4 days at £1,800. For sites that change every month, effectively a part-time senior developer who already knows your codebase.

Every hour is tracked in Toggl and the log is shared, so you can see exactly where your days went. Scale up, scale down or pause; there is no lock-in.

What every tier includes

Security patching within 48 hours. When Umbraco publishes a security advisory, I apply the patch within 48 hours of release. If you are on Umbraco 13, note that its security support ends on 14 December 2026. Retainer clients get their upgrade planned well ahead of that deadline, because a rushed upgrade causes more damage than a slightly late one, a point the Simon Antony blog covers in detail.

Monitoring. Uptime, error logs and Core Web Vitals watched month by month, so regressions are caught before your visitors or your rankings notice them.

Backups you can trust. A backup that has never been restored is just hope. I verify that recovery actually works, not merely that a file exists somewhere.

Honest advice. If your site does not need a retainer, I will say so. Some sites genuinely only need an ad-hoc day now and then, and I would rather tell you that than invoice you monthly for nothing.

Who does the work?

I do. I have been on Umbraco since 2011, have worked on more than 200 sites from version 4 through to 17, and Umbraco named me an MVP in 2026. The contract, which covers confidentiality, is signed through Onboardo before any access is shared, and from then on you have a direct line to the person maintaining your site.

Need Umbraco help? Let's talk

Interested in customising and optimising your website with Umbraco? As an experienced Umbraco freelancer, I specialise in delivering tailored CMS solutions that meet your specific needs. From enhancing site performance to creating user-friendly content management systems, I focus on practical, effective results. If you are looking for straightforward, professional Umbraco services, get in touch to discuss how I can help with your project.

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